High Point Home Health offers…

Personalized care services by a staff of trained, caring and compassionate professional nursing assistants. We offer the following services in Logan County and surrounding areas and can tailor a program to meet virtually any specific need:

• Personal Care(bathing, dressing, etc.)
• Shopping Services(groceries, medications, various errands)
• Light Housekeeping(laundry, cleaning)
• Tuck-in Service(bedtime preparation)
• Meal Preparation
• Companion Services

Patient Rights Information

As a home care provider, we have an obligation to protect your rights and explain these rights to you in a way you can understand before treatment begins or during the initial evaluation visit and on an ongoing basis, as needed. Your family or your guardian may exercise these rights for you in the event that you are not competent or able to exercise them for yourself.

You have the right to:

Ethical Standards and Conduct

To have a relationship with our staff that is based on honesty and ethical standards of conduct. To have ethical issues addressed, and inform you of any financial benefit we receive if we refer you to another organization, service, individual or other reciprocal relationship.

Be Free From Abuse

To be free from mental, physical, sexual and verbal abuse, neglect and exploitation.

Respect

Both patient and caregiver have a right to mutual respect and personal dignity and to have cultural, psychosocial, spiritual and personal values, beliefs and preferences respected. You will not be discriminated against based on social status, political belief, sexual preference, race, color, religion, national origin, age, sex or disability. If you feel that you have been the victim of discrimination, you have the right to file a grievance without retaliation for doing so. Our staff is prohibited from accepting gifts or borrowing from you.

Have Your Communication Needs Met

To receive information in a manner that you can understand.

Lodge Complaints

To have your complaints as well as your family’s complaints, heard, reviewed and if possible, resolved concerning care that is or should have been furnished. You, your family and staff have the right to know about the results of such complaints. The organization must document both the existence of a complaint and the resolution of the complaint. Our complaint resolution process regarding care, services or a lack of respect for property is explained in our Problem Solving Procedure.

No Reprisals

To voice grievances without fear of coercion, discrimination or reprisal for doing so. To expect no unreasonable interruption of care, treatment or services for voicing grievances.

State Hotline

To be advised of the telephone number and hours of the state’s home care hotline which receives complaints or questions about local home care agencies. The hotline also receives complaints concerning the implementation of advance directive requirements. Hotline hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. If voicemail answers, please leave a message and your call will be returned. Please include your name, address, area code and telephone number. The hotline may be reached by calling 1-800-342-0553.

Decision Making

You have the right to:

Choose Your Health Care Provider

And communicate with those providers.

Information About Your Care

To be informed about the care that is to be furnished names and responsibilities of caregivers providing care, treatment or services, planned frequency of visits proposed to be furnished, expected and unexpected outcomes, potential risks or problems and barriers to treatment.

Be Notified of Changes to Your Care

To be advised of any change in your plan of care before the change is made.

Plan Your Care

To actively participate in the planning of your care, treatment and services. To participate in changing the plan whenever possible and to the extent that you are competent to do so.

Have Family Involved in Decision Making

As appropriate, concerning your care, treatment and services, when approved by you or your surrogate decision maker and when allowed by law.

Participate or Refuse to Participate in Research

Investigational or experimental studies or clinical trials. Your access to care, treatment and services will not be affected if you refused or discontinue participation in research.

Formulate Advance Directives

You have the right to formulate advance directives; to receive written information about the agency’s policies on advance directives, including a description of applicable state law. You will be informed if we cannot implement an advance directive on the basis of conscience.

Address Your Wishes Concerning End of Life Decisions

To have health care providers comply with your advance directives in accordance with state laws and receive care, treatment and services without fear of reprisal or discrimination. You may refuse part or all of care/services to the extent permitted by law; however, should you refused to comply with the plan of care and your refusal threatens to compromise our commitment to quality care, then we or your physician may be forced to discharge you from our services and refer you to another source of care.

Privacy and Security

Personal Privacy and Security

During home care visits and to have your property treated with respect.

Confidentiality

Of written, verbal and electronic information including your medical records, information about your health, social and financial circumstances or about what takes place in your home.

Health Information

To access, request changes to and receive an accounting of disclosures regarding your own health information as permitted by law.

Release of Information

To request us to release information written about you only as required by law or with your written authorization and to be advised of our policies and procedures regarding accessing and/or disclosure of clinical records. Our Notice of Privacy Practices describes your rights in detail.

Patient Experience/Satisfaction Surveys

Our agency has contracted with DSS Research, a vendor approved by the Centers for Medicare and Medicaid Services (CMS) to perform mandatory Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys. If Medicare or Medicaid is paying for your home health care, DSS Research may contact you by mail or telephone regarding your experience and satisfaction with our agency.

Our patients are very important to us. Please ask questions if something is unclear regarding our services or the care you receive or fail to receive. Our agency may also contact you by phone or mail to assess our care or to check on the services we are providing. We will not ask the same questions included in the CAHPS survey. Your answers will help us improve our services and ensure that we meet your needs and expectations.

Services

Home Health Aide services

Services are delivered under the supervision of a registered nurse or licensed therapist. Our aides have experience and training in providing care in the home. An aide is assigned when there is a specific need for personal care on a part-time basis at home. Any duties the home health aide performs will be planned by you and the nurse and added to your plan of care. Typical duties include bathing, shampooing hair, changing bed linens and assisting with other activities of daily living.

What kind of errands can I ask the aide to do?

Aides can shop for groceries and pick up prescriptions. Some provider agencies do not reimburse their aides for the miles the aide travels for you, so it is very important that you select one day for errands and have your shopping and errands list complete. The aide will not run from store to store for sale items. You must give the aide enough money to purchase the items you have on your list. The aide will provide receipt(s) of items purchased to you. The aide should never be asked to use their own money to make your purchases.

What else can I ask the aide to do?

The aide is in your home to help you with those tasks which, if left undone, would increase your risk of having to enter a nursing home. The aide’s job is to help you with your personal care. For example, the aide may help you with your bath, dressing, grooming, toileting, etc. The aide may also do “light” housekeeping, laundry, meal preparation and some errands. It is important that you talk with your CM about the tasks that you need to have done so they can be listed on your plan of care. If the task is not listed, the aide is not responsible for doing it.